Shipping policy

WAND TAP SHIPPING POLICY

Last Updated: 01/02/26

Thank you for shopping with Wand Tap. We are committed to delivering your order as quickly and efficiently as possible.

1. Free Shipping

Wand Tap proudly offers FREE standard shipping on all orders unless otherwise stated during promotional periods or special offers.

There are no hidden shipping fees added at checkout for eligible orders.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during:

  • Public holidays

  • Peak shopping periods

  • Promotional events

  • Product launches

  • Circumstances beyond our reasonable control

Orders are not processed on weekends or public holidays.

3. Shipping Timeframes

Estimated delivery times may vary depending on your location.

Australia

  • Standard Shipping: Approximately 2–10 business days

International Orders

  • Standard International Shipping: Approximately 7–30 business days

Delivery estimates are provided as a guide only and are not guaranteed.

4. Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package if required.

5. Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

Wand Tap is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete shipping details supplied by the customer.

6. Delivery Delays

While we work hard to ensure timely delivery, Wand Tap is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather events

  • Natural disasters

  • Public holidays

  • Government actions

  • Supply chain disruptions

  • Other events beyond our control

Delivery timeframes are estimates only.

7. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost or stolen, please contact us as soon as possible and we will make reasonable efforts to assist with an investigation.

Wand Tap cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

8. International Orders

International customers may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other government-imposed charges

These fees are the responsibility of the customer unless otherwise stated.

Wand Tap is not responsible for delays caused by customs authorities.

9. Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of receiving your package.

Please include:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging

We will review the claim and work with you to find an appropriate solution.

10. Undeliverable Packages

If a package is returned to Wand Tap because:

  • The shipping address was incorrect

  • The package was unclaimed

  • Delivery was refused

We may contact you to arrange reshipment. Additional shipping fees may apply.

11. Shipping Policy Updates

Wand Tap reserves the right to modify this Shipping Policy at any time.

Any updates will be posted on our website with a revised effective date.