WAND TAP PRIVACY POLICY

Last Updated: 01/02/26

1. Introduction

Wand Tap ("Wand Tap", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, interact with our services, or otherwise engage with our business.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Personal Identification Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

Transaction Information

• Purchase history

• Order details

• Payment confirmations

• Refund requests

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Website usage data

Marketing Information

We may collect:

• Email subscription preferences

• Survey responses

• Product reviews

• Customer feedback

• Social media interactions

3. Information We Do Not Collect

Wand Tap does not store full credit card numbers or payment credentials on our servers.

Payments are securely processed by third-party payment providers who manage payment information according to their own privacy and security practices.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders

• Deliver products

• Provide customer support

• Communicate regarding purchases

• Process refunds and exchanges

• Improve our products and services

• Monitor website performance

• Prevent fraud and unauthorized activity

• Comply with legal obligations

• Send marketing communications where permitted

5. Marketing Communications

If you subscribe to our marketing communications, we may send you:

• Product updates

• Promotions

• Newsletters

• Special offers

• Company announcements

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

Opting out of marketing communications will not affect essential service-related communications.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Measure advertising effectiveness

• Enhance user experience

You may choose to disable cookies through your browser settings, although some website features may not function properly.

7. Sharing of Information

We do not sell personal information to third parties.

We may share information with trusted third parties when necessary to operate our business, including:

Service Providers

• Payment processors

• Shipping providers

• Website hosting providers

• Marketing platforms

• Analytics providers

• Customer service providers

Legal Requirements

We may disclose information when required to:

• Comply with legal obligations

• Respond to lawful requests

• Protect our rights or property

• Prevent fraud or illegal activities

• Protect the safety of customers or the public

8. International Data Transfers

Your information may be processed or stored in countries outside Australia.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill business purposes

• Maintain records

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your information

• Request correction of inaccurate information

• Request deletion of information where permitted

• Withdraw consent for marketing communications

• Make complaints regarding privacy practices

To exercise these rights, please contact us using the information provided below.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

13. Children's Privacy

Wand Tap products and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to remove the information.

14. Australian Privacy Rights

Wand Tap aims to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Australian customers may contact us regarding:

• Access requests

• Correction requests

• Privacy complaints

• Questions regarding our handling of personal information

We will respond to reasonable requests within a reasonable timeframe.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website together with an updated "Last Updated" date.

Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For privacy-related questions, requests, or complaints, please contact: Hello@wandtap.com.au